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Mar 17 |
Meeting With Students Remotely
Posted by Iliana Visser on 17 March 2020 11:47 AM |
Why would I use online if we already offer in person tutoring? We live in a technology driven world where almost anyone has access to a computer or smart device with access to the internet. Allowing tutors to have access to their own online tutoring room will not only aid the tutor but also be more convenient for students who live further from campus or are working while going to school. Online sessions would motivate students to sign up for tutoring or advising appointments and provide them with flexibility and convenience.
What do we need to make this happen? In this newsletter I will be using ZOOM as the example. Please note that we are not affiliated with ZOOM or any of the other screenshare systems. ZOOM is an online audio and visual platform used to communicate much like Skype, WebEX, and many others. This customization adds the online link for the consultant and give the student the ability to click the link from the student view.
Here are the Requirements:
To get the latest updates done we will need to schedule about two hours of down time within our office hours. Our hours of operation are Monday-Friday from 10am-7pmEST (daylight savings is Monday-Friday from 11am-8pmEST). If you are HOSTED by Redrock the updates are super easy to take care of – all we need is to decide on a time. If your schools is not hosted by Redrock then we will need to schedule a time that works for your users, IT and Redrock Tech. Next, we will need to work with your IT department who has admin access to the server the Trac Application is on. From there we will need to work via screenshare application that allows mouse and keyboard control. Once we are connected the Redrock Tech will apply the latest the updates and once completed, we will bring the system back online.
How does this work? When a Student books an appointment in one of the dedicated online centers, the Tutor's link will appear on the Student's main menu 15 minutes before the session starts.
The tutor will not get a link/button to join the session on their side or in email. The consultants/tutors/advisors will sign into their ZOOM account to join/start the session. From here the student can click the link to join the online session. When the Link is clicked, a Visit record is recorded for that student for the duration of the scheduled appointment. (ex. a half hour appointment time will result in a half hour Visit Record regardless of how long the Student and Tutor really meet.) Once in ZOOM, both tutors and students have various capabilities that enhance the quality of the tutoring session. Both parties can share their screen to view a worksheet posted online by the professor or a link from a search engine. They can even have a virtual discussion -not only by message but you are able to call into the ZOOM session and talk with the tutor.
More Questions? We hope that you find this newsletter helpful and as always if you have any questions on this or any other features, please feel free to let us by emailing Helpdesk@go-redrock.com or submitting a ticket. Enter any comments below. Thank you for your continued support! Read more » | |
Feb 20 |
5 Reasons to Attend the 2020 Redrock Conference!
Posted by Iliana Visser on 20 February 2020 10:17 AM |
Top 5 Reasons to Attend the 2020 Redrock Conference! It’s that time of the year to get ready for the Annual Redrock Conference. If you are thinking about attending, here are 5 reasons why you should grace us with your presence at the 2020 Annual Redrock Conference. 1) Ability to Network with other Users: The Redrock Conference provides the perfect environment to meet other Trac Users and share information about different ways the Trac System can be used. In addition to meeting other Users, we have Customers who will also be presenting on how the Trac System is used at their campus. Build a network of relationships that lasts well after the conference is over! 2) Meet the Redrock Team: Another benefit to the Redrock Conference is getting to meet the Redrock Staff. We are here to support you and want to make sure that you walk away with all of the knowledge that you need to better utilize your Trac System. At the end of the conference you will also have the ability to schedule 1-on-1 time with a Redrock Employee, to sit down and answer any and all questions that you have. 3) Taking a look at TracCloud: The next version of the Trac System is here and we are very excited to give a full demo of TracCloud. With more features than ever, this is definitely a reason to NOT miss this conference! 4) Enjoy the Weather: With beautiful sunny skies and temperatures in the high 80’s this is definitely an advantage to coming to the conference. Come enjoy the perfect weather and stunning Arizona sunsets! 5) Build your Knowledge: Finally, the last reason to come to the conference is to build your own knowledge of the Trac System. We know the importance of tracking, reporting and analyzing student data and the Trac System is the perfect tool for this. However, with any tool it is only beneficial if you are trained on how to use it. Our main goal is to make sure that you leave with all your questions answered and a game plan for success (and maybe a little bit more tan!) For more information on costs, hotels and registration, check out our website at https://www.go-redrock.com/conference/ or let us know if you have any questions. We look forward to seeing you there! Read more » | |
Aug 15 |
Prepare your AdvisorTrac or TutorTrac for the new semester!
Posted by Iliana Visser on 15 August 2019 02:00 PM |
Hello Redrock Customers! Read more » | |
Aug 14 |
Preparing for a Successful Semester Switch
Posted by Iliana Visser on 14 August 2019 03:00 PM |
Preparing for a Successful Semester Switch We are excited for the new academic year and want to help you prepare your Trac application for the new semester, with this week's Newsletter. You’ll find that it is filled with new information, helpful hints and tips, and even some new feature that you can explore. We want this newsletter to be valuable for you so please, share your feedback and as always please let us know if you have any questions.
An important note: Your imports contain student registrations specific to a term, the timing between changing your Term Code and importing your registrations is important.
The First step is to have your IT updated the Student and Course Files to your server or the SFTP site
The Second step, Change the Term Number
The Third step, Change Semester Dates
The Fourth step, Run the import
The Fifth step is to Globally Activate Sections
The Sixth step is to Activate Sections per Subcenter
*Following option one or two will check the box to the right of the Section Term ID*
The next steps are optional since your center may or may not utilize these preferences
More Questions? We hope that you find this newsletter helpful and as always if you have any questions on this or any other features, please feel free to let us by emailing Helpdesk@go-redrock.com or submitting a ticket. Enter any comments below. Thank you for your continued support! Read more » | |
Aug 1 |
Testing Accounts As The System Administrator
Posted by Iliana Visser on 01 August 2019 02:21 PM |
Do you wonder if your staff has all the access they need in the Trac System to help book appointments or log students in? Or if your consultants have too much access to student information? With the “Login As User” feature you can log in as any account in the Trac System to confirm their setting are correct or even help troubleshoot an issue from their point of view without requiring a password!
In this week’s Newsletter we will discuss how to use the “Log in As User” feature in your Trac System.
First you will need to be a System Administrator and you will need the username of the user you want to log in as to see the Trac System from their perspective. To access the “Login As User” feature, go to the Trac Navigation > Tracman Icon > Utilities and Prefs > Custom Utility Tab > Advanced > Login as User > in the ‘User Type’ select one of the following: *Student *Consultant *Faculty *User Now in the ‘User Login’ > enter the Username > then click “Execute.”
Now you will be signed out of your System Administrator account and sign in as the user, in this example we are going to be signed in as a Student and the students name will appear in the browsers tab at the top.
Read more » | |
Jul 23 |
Using Custom Student Fields in your Trac System
Posted by Iliana Visser on 23 July 2019 01:20 PM |
Custom Student FieldsWith the new semester fast approaching, we’re all looking for ways to make things a bit easier. Custom Student Fields can help!
What are Custom Student Fields?Custom Student Fields are customizable fields that can store student related data. There are nine available Custom fields for Students that may be used for any purpose.
What can I do with Custom Student Fields?The sky’s the limit! Whether you’d like to be able to see if your students are Veterans, or maybe you just want to see if they live on campus, it can be done! Custom Fields can also be used for Reporting, and can be imported from your existing Student Information System.
Setting Up Custom Fields1.First, as a SysAdmin, navigate to Utilities and Prefs (TracMan Icon -> Utilities and Prefs) 2.Next, navigate to the System Prefs Tab, and in the search bar, type in “Custom”. You’ll see a setting called “CustomStudentFields”, click on this.
Reporting with Custom FieldsMany of our reports can use Student Custom Fields as parameters! Note: Custom Field Names display as “Student Custom #” in reports, so be sure to remember which fields do what!
Importing Custom FieldsCustom Fields can be used during the Import process as well! Using data from your Student Information System (Banner, PeopleSoft, DataTel, etc.) custom values can be imported into TutorTrac for placement in the Custom Fields!
Note: Redrock will need to update your school’s import script in order to use Custom Fields. Please format the Import files according to our field definitions: http://wiki.go-redrock.com/wiki/Student_Import_Fields
More Questions? We hope that you find this newsletter helpful as always and if you have any questions regarding this or any other features, please feel free to let us know by emailing Helpdesk@go-redrock.com or submitting a ticket through the Helpdesk.
Thank you for your continued support! Read more » | |