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(6)Implementation Guide (33)Installation Guide (7)User Manual (43)Getting Started Guide (92)FAQs (17)How-To: (12)Preferences
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Knowledgebase : FAQs
(20)Installation
2. Server Requirements
Can I install the Trac application on a virtual machine?
(12)Integration
Can I import student from my campus SIS data?
Can our Student Information System integrate with our Trac application?
(7)SSL Encryption (Security)
How can our Trac website be secured?
How do I find the Stunnel Config File?
(1)Sections
When my students search for availabilities and attempt to select a course, no courses appear in the drop down menu. Why?
(7)Modules (Add-on)
Do I need SAGE?
Do I need SurveyTrac?
(9)Center Profiles
At times, I have consultants that cannot accept appointments for just one day. Is there an easy way to block assigning students to that consultant for one day and NOT change the rest of the year's schedule?
Can I add a Profile to my existing Trac System?
(5)Administration
As an Administrator, how can I view/troubleshoot from a student perspective?
I am setting up my Group Preferences and for some reason I cannot remove the "Admin" checkbox from a Group. How do I uncheck the Admin column?
(6)Reports
How do I run a report that will show me student grades and hours tutored for only the classes in which we tutored them?
How-To: Set up Automated Reports
(10)Emails
How do I email consultants a reminder of their appointments?
How do I email students a reminder of their appointments?
(3)Scheduling
Can I block times from my schedule?
How do I block times that my school/center is closed?
(4)System Preferences
How do I change the login instructions?
How do I change the Trac colors?
(4)Terms and Definitions
Terms and Definitions
What is a visit?
Resource Tracking
    

2. Server Requirements
SERVER REQUIREMENTS * Windows Server 2008 & 2008 R2, Windows 7, Windows 2012 & 2012 R2 * Intel Pentium 4 or AMD Athlon XP CPU, 3.0 GHz or higher (recommended) / 2.6 GHz (minimum) * 2 GB RAM (recommended) / 1 GB RAM (minimum) * 10+ GB Free Hard D...
How To: View Messages Sent to Students
Rights to view specific message types are controlled through group permissions. If you open a Student Entry window for a student, click the History tab, then click the Messages tab - you will see past messages that have been stored for a student. Each...
Use SSL Encryption to Secure Your Trac System
Transport Layer Security (TLS) and Secure Sockets Layer (SSL) are cryptographic protocols that provide secure communications on the Internet. There are slight differences between SSL and TLS, but they essentially provide the same protection. Redrock offer...
What are the Server Requirements?
The server requirements to run your Trac application are very minimal. It is not required to have server-class hardware or operating system, and a very capable server can be found for under $1000. Detailed requirements can be found in our Server Require...